Support Policy

Website: www.pickora1.com⁠�

Company: Pickora1

At Pickora1, we are committed to providing reliable and helpful customer support. Our Support Policy explains how customers can get assistance and how we handle support requests.

1. Customer Support Availability

Our support team is available to assist customers with:

Order inquiries

Product information

Payment issues

Delivery updates

Refund and return requests

Membership or account related issues

2. Support Channels

Customers can contact Pickora1 through the following channels:

Website: www.pickora1.com⁠�

Email: [email protected]

WhatsApp / Phone: +8801717913954

3. Support Hours

Customer support is available during the following hours:

Saturday – Thursday: 10:00 AM – 8:00 PM

Friday: Limited support

Response time may vary depending on the number of requests.

4. Response Time

Email or message responses are usually provided within 24 hours.

Urgent issues related to payments or orders will be prioritized.

5. Customer Responsibility

To receive faster support, customers should provide:

Order ID

Registered phone number or email

Clear description of the issue

Incomplete information may delay support responses.

6. Misuse of Support

Pickora1 reserves the right to refuse support if customers misuse the support system, provide false information, or behave abusively toward support staff.

7. Changes to Support Policy

Pickora1 may update this Support Policy at any time. Any changes will be posted on this page.

8. Contact Information

For any support-related questions, please contact us:

Website: www.pickora1.com⁠�

Email: [email protected]